Order Tracking
Track Your Order
Order Status Guide
| Pending Payment | Order is waiting for payment confirmation |
|---|---|
| Pending Payment | Order is waiting for payment confirmation |
| Processing | Order is being processed and prepared for shipping |
| Shipped | Order has been shipped and is on its way |
| Delivered | Order has been successfully delivered |
| Cancelled | Order has been cancelled |
| Refunded | Order has been refunded |
Order Details
ShippedOrder Number
ORD-20231215-123456
Order Date
2023-12-15 14:30:25
Recipient
张三
Contact Number
138****1234
orderTracking.faq.title
Can't find your order?
Please make sure you've entered the correct order number and contact information. If you still can't find it, please contact our customer service team for assistance.
Haven't received your order?
If your order status shows as delivered but you haven't received it, please check with your neighbors or building management. You can also contact our customer service team for help.
Need to contact the courier?
You can find the courier's contact information in your order tracking details. If you need help contacting them, our customer service team is here to assist you.